Garnishment Services Update

Winter 2009

Auto Acknowledgement Process Enhancement

The Auto Acknowledgement process provides you with an automatic e-mail acknowledgement when garnishment-related documents are received from your company and/or third-party agencies. The e-mail includes orders that have been scanned and indexed by 4:30 p.m. (PT). Orders that are scanned and indexed after the cutoff time are acknowledged on a separate e-mail two business days later. For example, orders scanned and indexed on a Monday prior to 4:30 p.m.(PT) appear on the Auto Acknowledgment e-mail on Tuesday morning; orders scanned and indexed after 4:30 p.m. (PT) appear on the Auto Acknowledgment email on Wednesday morning.

New Enhancement

In an effort to enhance this valuable reconciliation tool, Garnishment Services is extending the cutoff time to 4:00 a.m. (PT) effective February 9, 2009. The new cutoff time will not only eliminate the additional Auto Acknowledgement e-mails that are sent when orders are received after the cutoff time, but it will also provide you the assurance that all orders are refl ected on the Auto Acknowledgement e-mails.

NOTE: Orders that are scanned and indexed between Friday, February 6, 2009, and Monday, February 9, 2009, by 4:00 a.m. (PT) will be consolidated into one Auto Acknowledgment e-mail that will be delivered on Monday at 7:00 a.m. (PT).

If you have any questions about the enhancement to the Auto Acknowledgement process, please contact your Garnishment Services Account Manager.

Avoiding Setup Delays

Many states are now omitting or masking the social security numbers on withholding orders. Therefore, for timely processing of garnishment orders, all withholding orders should be reviewed before being sent to ADP. This ensures that the orders contain the appropriate level of information.

Below are several valuable tips for you to consider to help avoid setup delays.

When Sending Garnishment Orders . . .

  • Include the entire nine-digit social security number on the order along with the current date and client authorized signature.
  • Place your initials, print and sign your name, and write the date next to any information you modify on the original garnishment order.
  • Circle the name and social security number of your employee on the order when two names and two social security numbers are listed on federal and state tax levies.
  • Include the employee’s annual income on the order since Iowa garnishment statutes allow for an annual income limitation every calendar year.

By partnering in this process, we can ensure that your orders are set up timely and accurately and that your employees’ garnishment payments are made timely.

Scanned Image of Documents

Garnishment Services has a new method for you to send garnishment orders for processing! Currently, you can send documents by mail or fax. However, these options can be time-consuming, involve mailing fees, and cause delays in processing garnishments. To offer you an additional option, Garnishment Services has developed a process for you to send "scanned images" of garnishment documents to an encrypted site. Below are some of the benefits that this new option offers.

  • Eliminates shipping costs
  • Eliminates the need to retain hard copies
  • Ensures secure delivery of garnishment documents to ADP
  • Provides an acknowledgement fi le that confi rms the number of images received

If you are interested in utilizing this new process, please contact your Garnishment Services Account Manager to obtain information regarding setup and system requirements

Your Opinion Counts!

The ADP Garnishment Services December quality survey results are in, and we would like to thank you for your participation. In this survey, we achieved a 43% response rate! We value your opinion and assure you that the management team reads each survey and will be contacting you regarding your feedback. Garnishment Services always strives to better understand your changing needs and will continue our efforts toward providing you with World Class Service!

Getting to Know . . .

ADP Garnishment Services has recently added a new member to its management team. Let’s get acquainted with the newest addition to the staff.

Matthew Cook is a Client Services Manager for Garnishment Services. Matthew joined the Garnishment Services team in June 2008 and brings 13 years of management experience to ADP. In his previous roles, he managed several multi-million dollar projects that required direct client interaction to ensure completion and success. Matthew also coached and developed many of his employees to exceed client expectations and provide World Class Service! For his dedication and hard work, Matthew garnered several highlevel customer service awards from his previous employer, including a Service Excellence Award and a President’s Award.

Matthew is looking forward to utilizing his extensive client services experience to cultivate current relationships with ADP Garnishment Services clients. ..

Important Reminder

Secure E-Mail

On August 1, 2008, ADP introduced a new and improved secure e-mail system that helps enhance the security of your employees’ data. However, even secure e-mail systems have certain limitations. For example, when a social security number is entered in the subject line, the encryption software cannot protect that information from being compromised.

Occasionally, Account Managers receive e-mails containing an employee’s social security number in the subject line. As a reminder, when sending e-mails to Garnishment Services, safeguard all important employee information by not putting confidential data in the subject line.

Garnishment Services Update is distributed with the understanding that the publisher is not engaged in rendering legal or accounting services. If legal, accounting, or other professional assistance is required, the service of an attorney or certified public accountant should be sought. This newsletter is published quarterly by Financial and Compliance Services. © 2006 Automatic Data Processing, Inc.

All Rights Reserved.

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