Employee Self-Service and Mobile HR Applications

ADP Research Institute®

Employee Self-Service and Mobile HR Applications

The adoption of mobile applications for human resource (HR) functions continues to accelerate. To gauge actual select mobile application usage in midsized U.S. organizations, the ADP Research Institute®, a specialized group within ADP, conducted research based on actual “real-time” activity.

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INFOGRAPHIC Employee Self-Service and Mobile HR Applications

About This Report: This report utilizes aggregate, anonymous data from U.S.-based midsized organizations (50-999 employees) for the month of May 2013. First, to compare mobile and traditional desktop Web usage for the viewing of pay statements, the study leveraged data from approximately 50,000 organizations using stationary Web access such as desktops and laptops, and more than 25,000 organizations using mobile access to view pay statements. Secondly, mobile access usage patterns for both Pay and Benefits functions were analyzed by industry, focusing on the average number of Mobile Users per Organization and the average number of Mobile Page Views per (active) User. The mobile usage metrics examined usage patterns, leveraging a subset of ADP’s mobile data across approximately 5,000 organizations (all between 50 and 999 employees), reflecting 65,000 individual active mobile users. All organizations in the subset offer the capability of viewing at least Pay and Benefits information, and included employees actively using mobile devices the access this information. The research also included the analysis along industry lines, revealing key differences concerning industry concentrations of users and page views.

Keywords: HR Management, Mobile Technology

Business Types: Research for Midsized Organizations, Research for Large Organizations

Roles: Research for Human Resources Professionals, Research for IT Professionals

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