ADP Research Institute®

Employee Usage of Mobile HR Technology is on the Rise

This insight is from: "Employee Self-Service and Mobile HR Applications"



Mobile technology usage is exploding with global mobile data traffic expected to increase 13-fold between 2012 and 2017. The ubiquity of mobile devices has led to a growing adoption of mobile applications for internal HR functions as a way to improve worker productivity, real-time decision-making and workforce satisfaction. To gauge actual select mobile application usage in midsized U.S. organizations (employers with 50-999 employees), ADP Research Institute®, a specialized group within ADP, conducted research based on actual “real-time” activity. The research utilized aggregate anonymous usage data from organizations with active mobile users and compared mobile and traditional Web desktop usage. The research shows that as midsized employers continue to adopt mobile technology to communicate with their employees, the use of mobile HR applications is growing and is expected to accelerate over the next few years.

Usage Rate is Higher for Mobile versus Traditional Web Users Accessing Pay Functions

According to the research, a much larger percentage of registered mobile users—37% versus 23% using traditional Web desktop access—were found to employ mobile applications for reviewing pay statement information. Once employees are registered for either Web or mobile access, a higher percentage of active mobile users appear to actually access their pay information. Although stationary Web users outnumber mobile users, the higher usage rate for registered mobile users may reflect the convenience of using mobile devices and, for some employees, more limited access to desktop or laptop computers in the workplace.

Roughly Twice as Many Employees Use Mobile Pay vs. Mobile Benefits Functions across Industries

Comparing mobile usage for specific purposes, the average number of active Mobile Pay Users per Organization (those viewing pay information) is roughly double that of Mobile Benefits Users (those viewing benefits information) across all industries. Usage for both the Pay and Benefits functions is highest in the same industries: Construction, Natural Resources, Mining; Manufacturing; and Trade, Transportation, Utilities; with Real Estate, Rental, Leasing close behind. The industries with the fewest active mobile users are Finance, Insurance and Professional, Business Services — predominantly white-collar occupations in which employees have greater workplace access to desktop and laptop computers in the workplace.

Number of Mobile Page Views per User for Pay Function is Nearly Double That for Benefits

Overall Mobile Page Views per User are consistently low, reflecting the nature of using mobile solutions: getting in, quickly accessing the desired information, and then exiting the application. Individual registered mobile users, however, are viewing nearly double the pages per month in the Pay function relative to the Benefits function. The differences between Mobile Pay Views per User for Pay versus Benefits may be explained, in part, by the frequency and regularity of paychecks. The more often an employee is paid, the more often he may want to view pay information using a mobile device. On the other hand, employees may have less frequent interest in viewing Benefits information, doing so only when a specific need arises or during the open enrollment period.

*A complete list of sources and citations can be found in the full report.

About This Report: This report utilizes aggregate, anonymous data from U.S.-based midsized organizations (50-999 employees) for the month of May 2013. First, to compare mobile and traditional desktop Web usage for the viewing of pay statements, the study leveraged data from approximately 50,000 organizations using stationary Web access such as desktops and laptops, and more than 25,000 organizations using mobile access to view pay statements. Secondly, mobile access usage patterns for both Pay and Benefits functions were analyzed by industry, focusing on the average number of Mobile Users per Organization and the average number of Mobile Page Views per (active) User. The mobile usage metrics examined usage patterns, leveraging a subset of ADP’s mobile data across approximately 5,000 organizations (all between 50 and 999 employees), reflecting 65,000 individual active mobile users. All organizations in the subset offer the capability of viewing at least Pay and Benefits information, and included employees actively using mobile devices the access this information. The research also included the analysis along industry lines, revealing key differences concerning industry concentrations of users and page views.

Keywords: Benefits Administration, Compliance, HR Management

Business Types: Research for Midsized Organizations, Research for Large Organizations

Roles: Research for Human Resources Professionals, Research for IT Professionals

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