“ADP continues to excel with the global solutions it provides to the multi-process human resources outsourcing market,” said Arkadev Basak, practice director at Everest Group. “In addition to expanding its capabilities in Europe and the Asia-Pacific region, ADP has bolstered its mobility capabilities with the ADP Mobile App and has set a benchmark in HR analytics with ADP DataCloud. Other initiatives, such as the launch of ADP GlobalView HCM, the launch of ADP Marketplace, and the company’s comprehensive approach to ACA compliance illustrate its continued commitment to providing an enriched scope of solutions to its global clients.”
In the report, ADP reference clients also highlighted the company’s payroll expertise, innovation, and project management skills as differentiators.
Everest Group’s assessment classifies service providers into three categories – Leaders, Major Contenders and Aspirants. The PEAK Matrix – Performance, Experience, Ability and Knowledge – is a framework that provides an objective, data-driven and comparative assessment of MPHRO providers based on their market success and delivery capability. Market success is measured through revenue (annual and year-over-year growth), number of active clients, and the number of new deals signed. Delivery capability is assessed based on scale, scope, technology solutions and innovation, deliver footprint, and buyer satisfaction. Everest Group also designates eligible service providers with Star Performers status, based on relative year-on-year movement on the Everest Group PEAK Matrix.