---
title: "Driving Sales and Customer Satisfaction with Optimized Scheduling | Victra"
description: "Victra, an exclusive agent for Verizon Wireless with operations in 1,040 stores and 47 states, partnered with ADP to implement Optimized Scheduling and Budgeting with our Enterprise eTIME® solution."
---

Case Study

# Victra: People at Work

**Client**Victra

**Headquarters**Raleigh, North Carolina

**Industry**Retail

**Employees**6,000

Victra, an exclusive agent for Verizon Wireless with operations in 1,040 stores and 47 states, partnered with ADP to implement Optimized Scheduling and Budgeting with our Enterprise eTIME® solution.

> “I’ve been in the business for a while, and I can say this with sincerity – I’m not sure that I’ve ever experienced the support from any other vendor that comes close to the level of what I’ve received from the ADP team. I’m extremely pleased. ”

![David Gaminde](/-/media/adp/resourcehub/images/testimonials/david-gaminde.png?h=299&iar=0&w=598&rev=17e1df08bf724401a6754c485b603934&hash=2049C4873AC1D4EBD8405A037DA0BEB1)

Name

David Gaminde

Title

Vice President of Operations

Company

Victra

## Challenges Victra faced:

-   Manually scheduling almost 6,000 employees in an effective way
-   Efficiently managing overtime spending and labor costs

## How ADP helped:

-   ADP provided a workforce management tool to help Victra schedule and staff more strategically, resulting in a 4.5% increase in customer conversions and a 6.5% increase in Net Promoter Score (NPS)
-   The solution offers Victra sophisticated reporting, robust labor forecasting algorithms, a tailored budgeting solution and a powerful scheduling solution that can help store managers more easily generate quality schedules – with the right people, in the right place, at the right time, for the right cost

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