Since 2004, Hand and Stone Massage and Facial Spas have provided exceptional professional spa experiences at affordable prices, seven days a week. Their culture and philosophy are about treating people how they want to be treated, where they feel important and appreciated. This same philosophy is embodied in the support provided by Hand and Stone corporate to its franchisees, including the HR vendors they recommend. In 2012, when Hand and Stone was looking for a nationwide preferred provider for HR and payroll for its franchise organization, they selected ADP. Hear from Hand and Stone executives and franchisees how ADP exhibited the same values and had the breadth of solutions, compliance expertise, technology, training and personalized support that aligned best to their needs.

If I was talking to another person who was starting a franchise company or already had an existing franchise company, I would tell them, ‘Do what you do best and if you have a need for payroll and HR, turn it over to an expert.’ And I believe ADP is the expert.

John Marco, Founder & COO
Hand & Stone

Challenges Hand & Stone faced:

  • Needed to find an HR and payroll partner to support franchisees
  • Difficultly streamlining the hiring and background checks processes
  • Too much time spent on administrative tasks and payroll

How ADP helped:

  • Dedicated service and training to franchisees, for more confident franchise owners with their HR and payroll
  • Access to ADP hiring tools to push job posting to job boards and conduct background checks
  • Freed up time to be with staff and clients and run the business