Frequently Asked Questions


Features & Pricing

How much does this service cost?

The price is a flat monthly rate of $59, plus $4 per active employee regardless of the number of payrolls you process. The first charge will be made after 30 days of subscribing to our service. There are no hidden charges and you can cancel at any time with 30 days notice.

What is this service and is it a good fit for me?

If you are a new business or an existing business that wants to remove the burden of money movement and tax filings, then this product is the perfect fit for you! We offer a fast and easy self-service online payroll platform, specifically designed for businesses who have between 1-49 employees. We have nearly 700,000 small businesses just like your's, that use our dependable RUN Powered by ADP® payroll platform (RUN) every day.

What features are included?

Our low monthly fee includes the following features:

  • 24/7 access to RUN, our simple to use, online payroll processing system
  • Unlimited payroll processing per month
  • Unlimited direct deposits to employee account(s)
  • Collection and deposit of state and federal taxes on your behalf
  • Creation, filing and digital issuance of your employees’ W-2s
  • Automatic new hire reporting to help you comply with federal and state reporting requirements
  • View payroll and tax reports online
  • Securely connect your accountant to your payroll data with Accountant ConnectSM
  • Integrated invoicing and accounting software via Wave
  • Fully paperless delivery: All payrolls, reports and year end documents are available online
  • Access to ADP Marketplace, which allows you to add on extra small business apps
  • Online self-service portal for employees to view pay statements, W-2s, and manage their information
  • Unlimited chat support with ADP payroll experts
  • Paycheck Calculator that calculates taxes and required funds

Payroll

Setting up payroll
What information do I need to provide to set up my account?

You will need the following information to set up an account. If you don’t have it all now, don’t worry! You can enter what you have, and you can always come back to it later.

  1. For your company:
    1. Company’s legal name, legal address and phone number
    2. DBA name (if applicable)
    3. Legal entity type (e.g., Sole Proprietorship, Limited Liability Corporation, etc.)
    4. Owner’s name, title and phone number
    5. Bank account number and routing number, along with a voided check
      • This is the bank account from which you pay your employees, taxes, and payroll subscription fees.
    6. Pay frequency (weekly, biweekly, etc.) and desired first check date
    7. Federal Employer Identification Number (FEIN)
      • Don’t have this? Learn more and apply for one at FEIN
    8. State ID Number. For more information about your state details click here.
  2. For each of your employees:
    1. First and Last name
    2. Date of Birth
    3. Social Security Number
    4. Gender
    5. Mailing address
    6. Email address
    7. Mobile number
    8. Job title
    9. Hire date
    10. Bank account number and routing number
    11. Tax filing status
    12. Employee pay rate and pay type (salaried/hourly)
How long will it take for my account to be ready to process my payroll?

The time varies depending on how long it takes to verify your business information. Our typical turnaround time is within a few short hours. As soon as it is ready, our team will email you with confirmation that your account setup is complete.

Running payroll
How do I pay my employees?

Follow these quick and easy steps

  1. Sign in to your account Run Powered by ADP
  2. Click on the “RUN Payroll” icon
  3. Enter employee hours worked, and/or verify the salary information for your employees. Our system will automatically calculate the breakdown of net/gross pay as well as the taxes
  4. Set the check date so our system knows when to send the direct deposit directly to your employee’s bank account
  5. Select “Process Payroll”
How often can I pay my employees?

You can process as many payrolls as you need, and have multiple pay frequencies (weekly, biweekly, monthly, semi-monthly) at no additional cost.

Payroll filings
What is included in your “Tax filing service”?

ADP’s small business payroll platform is designed to help your business comply with payroll tax laws so that you can rest easy. ADP automatically calculates, files and deposits local, state and Federal payroll taxes.

Garnishments
What are Garnishments?

Usually, a garnishment is a court order directing that money or property of a third party (usually wages paid by an employer) be paid to satisfy a debt owed by a debtor to a plaintiff creditor. Examples of garnishments may include Child Support, Federal/State tax levy, wage garnishment and others.

Can ADP deduct my employee’s garnishment from their paycheck?

Yes! Garnishments can be setup to be taken from your employees’ paycheck in our system, and the employer will be responsible for sending payment to the designated payee. Once the employee is set up in the payroll system, the employer will have the ability to add garnishments.

Can your service send the Garnishment payment to the agency on my behalf?

At this time, through this offering, we are currently unable to send payment to the agency on an employers behalf.

Have more inquiries about Garnishments? Email us at: run.online.support@adp.com

Employees and payroll
How can employees view their pay and tax statements?

After you’ve set up your account, employees can register at myaccess.adp.com to get convenient, safe and secure access to their pay stubs and tax statements. This frees up more time for you to manage and grow your business.

Customer Service

Who can I contact for assistance?

Sometimes you just want reassurance that you’re handling things correctly. Our team of experienced payroll experts are available to help via chat 8a.m. EST to 8p.m. EST Monday through Friday. We can also be contacted via email at RUN.ONLINE.SUPPORT@adp.com. If you contact us outside of normal business hours, we will be sure to get back to you by the next business day.