Before any new or enhanced ADP product hits the market, our Quality Assurance group puts it through extensive testing to make sure everything works as it should. My background in customer service helps me think like a client and use ADP products and services like a client. We link the product we’re testing to other software, and then try it out on different systems and use it for different processes. We have to be thorough, tenacious and savvy about people, products and services. As state and national guidelines change, so do solutions, so we stay on top of enhancements in addition to new applications. To keep our group on task, I have to pay attention to details but maintain a big-picture perspective at the same time. We’re really an extremely well-informed customer advocacy group that’s all about quality. We believe that providing clients with the quality they deserve is the best way to keep their trust  and their business.

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ADP is big on work-life balance, which means they’re in tune with family life. As a single mom, I appreciate that.  Many of our associates have children, so it’s important to have that flexibility. ADP offers other great benefits that I have taken advantage of over the years. I was able to purchase two homes with the help of the company’s stock purchase program. And the credit union has been incredible for loans.  Some ADP locations even have a medical office on site. 

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I joined ADP right out of high school in a part-time clerical position. I quickly moved up to full time as a secretary in the warehouse.  From there, I went to scheduling and on to a new ADP product called AutoPayPlus. I held various positions that allowed me to build my skills. More importantly, each position gave me a clear perspective of how our products relate to each other. It wasn’t long before I realized that this was no ordinary company, and that I was facing a pretty promising future. Along the way, I became interested in the management side and became a Team Leader, a New Accounts Coordinator and eventually a Supervisor. Then a new product, Interactive Personnel and Payroll (IPP), gave me an education in Human Resources.  And the rest, as they say, is history. I’m now a Director within a Quality Assurance department and have been with ADP for 40 years. 

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I love riding motorcycles and have gone to Harley rallies in South Dakota and Wisconsin. Recently, I have been spending time boating.  I also like to stay in touch with my ADP friends.  Once a month, a group of us gets together for a catch-up dinner, and this past month I took a few of them out on my boyfriend’s boat. We really are a family here.

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