ADP Trust Center | Minimize the Risk of Computer Viruses and Malware

Trust Center

Minimize the Risk of Computer Viruses and Malware:

Computer viruses and malware can cause serious security issues for you and your company.  Please read the tips below to protect your computer from viruses and malware:

  • Process payroll using a dedicated computer that is not used for any potentially non-secure purposes.
  • Keep your anti-virus software up-to-date at all times.
  • Install anti-virus and anti-spyware programs from reputable sources.
  • Do not download anything in response to a warning you get from a program you didn't install or don't recognize. 
  • Always keep software and applications on your computer up-to-date.
    • Cybercriminals are constantly inventing new and improved techniques to exploit vulnerabilities in software installed on your computer.
  • Make sure that pop-up blockers are always enabled on your Internet browser.
  • Never disable your firewall.
    • A firewall places a protective block between your computer and the Internet.
  • Don’t open email from people you don’t know, and be sure that you can verify the source before opening attachments or clicking links in any email, IM, or posts on social networks.
    • Spam and phishing messages are one of the most popular ways cybercriminals deliver malicious content to users by tricking them to open attachments or clicking on links.
    • Disable auto-preview and automatic download settings in your e-mail system. 

Actions to take if you find that your computer is infected with a virus or malware:

  • Immediately stop using any computers on an infected network to process payroll or perform other sensitive activities.
  • Contact your IT department or a qualified IT professional to analyze your computers and network, and to remove the malware.
    • IMPORTANT: Security experts may recommend a number of steps including reinstalling the operating system and completely reloading all software on affected computers in order to protect your information from sophisticated and malicious malware. 
    • After you have taken appropriate steps to remove malware, change the passwords for any user accounts or systems that were accessed while using the infected computer.

Resources to help with virus and malware infection - provided by the United States CERT Cyber Security group:

Additional resources:

The Internet Crime Complaint Center (IC3) -- partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C) 

Federal Trade Commission Identify Theft Hotline
1-866-653-4261 (TTY)

Social Security Administration Fraud Hotline
1-866-501-2101 (TTY)
P.O. Box 17785
Baltimore, MD 21235

IRS Identity Protection Specialized Unit

SEC Office of Investor Education and Advocacy

or write to:

100 F Street, NE
Washington, DC 20549

Federal Communications Commission
1-888-835-5322 (TTY)

Consumer & Governmental Affairs Bureau
445 12th Street, SW
Washington, DC 20554