Fraudulent Emails Appearing to Come From ADP with Subject line: "ADP customer support"

May 09, 2018

Issue Overview
ADP’s Global Security Organization has received numerous reports regarding fraudulent emails containing the subject line “ADP customer support”. Upon investigation, the spam mail used the ADP brand to pose as a legitimate email from ADP. It also contains a URL that when accessed, will redirect users to a phishing site.

These emails do not originate from ADP and our analysis has revealed that they may contain an attachment that may be malicious. ADP is addressing this issue diligently with our fraud prevention team and security vendors to identify and contain the source of these emails and will provide updated information as it becomes available.

Message Subject (See attached PDF for more detail):
“ADP customer support”

Message Sender:
docconversion@admin.umass.edu

How to Report an Incident
Please be on alert for this fraudulent email and follow the instructions below if you receive any new or related suspicious email.

  • Do not click on any links or open any attachments within the message.
  • Forward the email as an attachment to abuse@adp.com.
  • Delete the email.
  • If you clicked any link or opened an attachment in the email, immediately contact your IT support team for further action.

Additional Information
For more information about how ADP protects our clients, please visit the ADP Trust Center at www.adp.com/trust  which provides the latest security alerts, phishing information, security resources and best practices. Protecting ADP clients and their data from malicious activity has been, and always will be, a top priority for ADP.