ADP® Launches 24/7/365 Service For Small Businesses
Gives Small Business Owners Access to Live ADP Support Whenever They Need It
ROSELAND, N.J., OCTOBER 11, 2012 – ADP® today announced it has expanded the availability of its live service support for its RUN Powered by ADP® (“RUN”) small business clients to 24 hours a day, seven days a week. Effective immediately, ADP’s RUN clients have direct access to a dedicated service team available round the clock to answer payroll questions whenever they arise. With improved compliance tools for payroll, tax administration and employee management, ADP’s RUN platform helps small business owners reduce risk while enabling them to work more efficiently by providing anytime access to payroll and employee data. ADP extended its service hours in response to feedback from many of its small business clients because they often work beyond traditional business hours.
“Small business owners oversee all aspects of their businesses, which means they tend to many administrative tasks after hours, on weekends and even holidays. ADP Small Business Services has expanded our service offering to be responsive to our clients’ needs whenever they arise,” said Anish Rajparia, President of ADP’s Small Business Services division, ADP TotalSource® and ADP Retirement Services. “With our new 24-hour, seven-day-a-week service, our RUN clients now have the peace of mind knowing that our service teams can help answer even the most complicated payroll- and tax-related questions any time of day or night.”
“I’m delighted to have access to around-the-clock service because as a small business owner, I don’t get to work an 8 to 5 day. In fact, I routinely process payroll after normal working hours—even on weekends,” said Pete Van Opens, chief financial officer of Texas-based ProSupps. “Using RUN Powered by ADP, I can focus on growing our business and serving our clients knowing that ADP’s service professionals will be there whenever I need them.”
The RUN Powered by ADP platform provides small business owners proven flexibility to run their payroll whenever they need to and from anywhere in the world. Launched nationally in 2010, RUN is specifically designed to meet the needs of small businesses by enabling owners the ability to process payroll on their terms quickly, easily and securely. On RUN, owners can input payroll data online or through the added convenience and flexibility of a smartphone.
“We know the hectic schedules small business owners must keep in order to grow their businesses,” Rajparia added. “Providing our clients anytime, anywhere access to our innovative RUN platform with payroll, tax administration and employee management compliance tools—all now backed by stellar 24/7 client service—demonstrates our commitment to helping small business owners work smarter, minimize risk, enhance cash flow management and improve performance on their terms.”
Available for the Android™, iOS™ and RIM BlackBerry® mobile device platforms, the RUN Powered by ADP mobile app enables small business owners to run payroll anywhere, anytime with just a few taps on their mobile device.
ADP’s Small Business Services Division represents the first phase of expanded service offerings for its clients, with additional access to service support for ADP’s larger clients planned in the future.
Over the past year, RUN has attracted more than 50,000 new small business clients, as well as many existing clients who recognized the value of upgrading from other ADP products to a more innovative solution that features numerous benefits well beyond just payroll management and processing.
For more information on RUN Powered by ADP supported by 24/7 Service, visit www.adp.com/runpayroll.
Automatic Data Processing, Inc. (NASDAQ: ADP), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world. For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's Web site at www.ADP.com.
For more information, contact: