Support for Client Administrators
Frequently Asked Help & Support Questions
Form W-2 and 1099: What are the deadlines?
- Before or on December 31: Verify the W-2 shipping address for the company
- Second and third week in January: W-2 and 1099 Delivery
- January 31: Deadline to distribute W-2s and 1099s to your employee and contractors
What are the deadlines for Form 1095-C?
- January 31: Deadline to distribute Form 1095-C to your employees and other applicable individuals
- March 31 if filing electronically (or February 28 if filing by paper): Deadline to file Forms 1095-C and 1094-C with the IRS
For more information, read our Form 1095-C Guide for Employers.
If you have questions about new rules for qualified tips and overtime, please refer to our One Big Beautiful Bill Resource Center
Former ADP Clients with Agency Notice?
If you are a former ADP tax filing client and have an agency notice please send it directly to taxnoticesetup@adp.com. They will create a tracer and work with the federal, state, or local tax agency on your behalf. For any other items please contact your previous service center.
Reset an Employee Password?
If are unsure how to reset your Employee Password or Access, please visit the Help and Support page for your product for reset instructions found on our User Login page or reach out to your service center for help.
Can payroll be run on a bank holiday?
Yes. ADP Payroll Service Centers are open every day of the year. Please note, due to some financial institutions’ holiday schedules, funds for your employees may be impacted. Please adjust accordingly to prevent delays.
Employees: Please visit the Employee Support section.
Client Administrators: Please have your client ID number available when contacting us.
Send us a Message from your Apple® or Android™ device
- Open the RUN Powered by ADP® (RUN) Mobile App on your Apple* or Android* device.
- Click Contact Us > Send Message (Apple users) OR the Live Chat button on any page (Android users) to begin a message.
Download the free mobile app to your device today.
App Store
Google Play
*Messaging is available on iPhone®/iPad® version 11.3 or higher, Apple Watch® version 4.3 or higher, Mac® version 10.13.4 or higher; and on Android versions 8 or higher. Older versions may not be compatible.
Chat with us
Log into the RUN platform and click the Chat icon at the bottom of any page.
Live chat agents are available Mon-Fri, 7:30am to 10:00pm ET.
A.V.A., your ADP virtual assistant, is available 24/7.
Send us a Service Request
Log into the RUN platform, select the Service Requests icon in the top navigation bar, then click Add New Request.
Live Payroll Support is also available around the clock – 24/7/365
Contact your Regional Support Center:
| States | Phone Number | Support |
|---|---|---|
| Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee | (866) 873-0386 | Login and Support |
| Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming | (877) 815-6427 | Login and Support |
| Arkansas, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Texas, West Virginia, Wisconsin | (877) 544-6003 | Login and Support |
| Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia | (866) 989-0196 | Login and Support |
| New Mexico | (877) 815-6427 / (877) 856-7556 (Spanish) | Login and Support |
Remote Support
When instructed by your Service Representative, click https://OneSupport.adp.com.
For details, see Screen Sharing with Your Service Representative
Login and support help for ADP products: 844-227-5237
| 401k / Retirement | Login & Support |
| ADP® iPayStatements | Login & Support |
| ezLabor Manager | Login & Support |
| RUN Powered by ADP® | Login & Support |
| ADP Resource® | Login & Support |
| ADP TotalSource® | Login & Support |
| ADP Workforce Now® | Login & Support |
| ADP Vantage HCMSM | Login & Support |
| ADP Streamline® | Login & Support |
| ADP SmartComplianceSM | Login & Support |
Employees: Please visit the Employee Support section.
Client Administrators:
Log in to your product: User Logins
Visit the Bridge, ADP’s client community for payroll, tax and HR professionals: thebridge.adp.com
Still need help: Contact your service center. Not sure of your service center contact information, call ADP product Login and Support Help Center: 844-227-5237.
Client Administrators can visit our Security Alerts page for information and updates on all security, phishing, spoof, email, spam, scam, and fraud alerts.