Success Factors - World Class Service
ADP is committed to WORLD CLASS SERVICE. It is at the core of our service culture and will always be the heart of our relationship with our clients.
We define World Class Service as an ongoing journey toward service excellence. World Class Service challenges us to consistently reset the high bar of our performance levels to meet or exceed the expectations of an ever-more-competitive marketplace.
ADP's commitment to World Class Service begins with the first impression we make on a sales call...how smoothly we install our systems...and how effectively our solutions work. It is a combination of everything we do to create a client relationship - and make it flourish.
We measure the success of our commitment to World Class Service through client satisfaction scores and client retention rates. Those
two key metrics have historically reflected how well we serve our clients
What differentiates ADP from the competition?
We believe that service demands increasingly higher levels of excellence - and there is no level of service today that cannot be further improved tomorrow.